Payment Shipping

• A minimum order value is not required.
• All prices quoted are gross prices including VAT. In addition, there are the shipping costs
• VAT is not charged for delivery to a country outside the EU (e.g. Switzerland). You will receive a net invoice from us. The costs for the sales tax applicable in the respective country, for import duty and applicable fees are to be paid by the recipient on site. Unfortunately, we cannot provide you with binding information on the amount of these expenses.

As a first-time customer, you have the choice between

• Prepayment
  Our bank details are shown in the order confirmation via email. After receipt of the payment or a transfer confirmation, we send the goods. The invoice is included in the package.
  Of course, we can send you an invoice in advance by email or post.
• Payment via PayPal
  The goods will be shipped after your order. The invoice is included in the package.

As a regular customer you have the choice between

• Payment via PayPal
  The goods will be shipped after your order. The invoice is included in the package.
• Bill
  The goods will be shipped after your order. The invoice is included in the package. You pay within 14 days of receipt of goods.

Note for commercial customers from the EU who need a net invoice: 

We are happy to issue you a net invoice in the course of a tax-free intra-Community delivery. However, this obliges us to check your sales tax identification number.
Please enter this in the field provided in the ordering process and make sure that the company name, legal form and address are identical to the data that the tax office has from you.

• The shipping costs for standard parcels (ready to be tied) are displayed during the ordering process.
  Weight max. 31.5 kg, length max. 1.75 m, belt size (greatest length + 2x width + 2x height) max. 3.00 m
  See table for costs

• Tatami are shipped separately from our wholesaler.
  Large mats (over 90x90 cm) come with the shipping company.
  When ordering in combination with other items, only the transport costs for the tatami will be charged.
  See table for costs
• Large furniture is shipped with the shipping company.
  When ordering in combination with other items, only the transport costs for the furniture will be charged.
  When ordering in combination with large tatami, unfortunately we must double the transport costs.
  Costs on request

• See table for free shipping

We usually ship with DPD (German parcel service).
Please make sure that the package can be received or deposited.

After receipt of your order or after receipt of payment or transfer confirmation from your bank, we will send the goods within max. 3 working days (except tatami; explanations in the shop) 

• Shipping with a shipping company
  For this offer we need your telephone number so that the shipping company can contact you in advance about a delivery date.
  Please note: The forwarding agents only deliver to the curb. It is necessary to inquire beforehand whether further services are possible.
  Possibly you should organize help to wear for the appointment.
• Important
  Please inspect the boxes carefully for any damage before signing the receipt. Possibly. document via photo.
  Complaints are very difficult to clarify afterwards.